Support / F.A.Q.

General

How long can I expect the battery to last in my motorised blind?

Battery life for a Bliss Smart Blind depends on the size of your blind, amount of daily timers and usage. In general, the build-in Li-ion batteries, fully charged, will last between 3 and 6 months before they need to be charged again.

Note: Due to transport regulations, the Li-ion batteries of your newly installed Bliss blind is not fully charged. It is recommended to immediately charge your blind before first time operation.

How can I charge the built-in Li-ion batteries of my blind?

Insert the dc plug of the Bliss Smart Blind charger into the charging port on the left or right side of your blind. Put the other end of the charger into a 230V power socket. Use an extension cord when the cable length of the charger is not sufficient. Be careful and avoid tripping over the cables.

How much time does it take to charge my blind?

When the Li-ion batteries are fully depleted, charging can take up to approx. 4 hours. The led light on the Bliss Smart Blind charger turns red during charging and will change to green when the batteries are fully charged. Disconnect and remove the charger when the batteries are charged.

Do I need to run wires?

No wiring is needed. All Bliss Smart Blinds have built-in Li-ion batteries and operate indepently of an external power source. However, it is recommended to have a power socket close by your blind to be able to charge the Li-ion batteries.

Do Bliss Smart Blinds need an internet connection to operate?

No internet connection is required to operate your blinds. All blinds communicate via our proprietary radio-frequency protocol when using the Bliss Smart Blinds remote or communicate via Bluetooth when using the Bliss Smart Blinds App.

Note: When creating an account in the Bliss Smart Blinds App, an internet connection is used to backup all your settings and allows you to share and use your account on another mobile device.

Can I operate my Bliss blinds outside my home?

Individual operation is not possible from outside the home but with the Bliss Smart Blinds app, you can create 1 or more scenes and assign timers to run your blinds by themselves, even when you are not at home.

Application

How much does the Bliss Smart Blinds App cost?

The Bliss Smart Blinds App is a free download. There are no additional costs involved (e.g. access point or hub) in order for the App to operate your blinds.

Which devices and mobile platforms are compatible with the Bliss Smart Blinds App?

The Bliss Smart Blinds App is available for Apple® iOS (running version 12.3 and newer) and Android™ (running version 7.0 and newer) mobile devices.

Do I need an internet connection to set up the Bliss Smart Blinds App?

No, an internet connection is not necessary when you want to control your blinds in offline mode. However, when creating an account, an internet connection is used to backup all your settings and allows you to share and use your account on another mobile device.

How many blinds can I control with the App?

You can assign up to 5 blinds in a room and create a maximum of 8 rooms.

What are Scenes and Timers?

A scene in a room is a group of blinds with pre-programmed positions, adjusted to the exact position that you want. Scenes can be created and operated to meet different light and privacy needs throughout the day. Activate a Scene with a touch from the home screen and the blinds move to their pre-set positions.

A timer activates your scene at a programmed time on any pre-set day(s), even when you are not at home.

Will a Timer work even if my mobile device is not at home?

Yes, timers will continue to activate pre-set scenes at the programmed time of day even if the mobile device is not in the home. Timers are stored in the motor and work fully autonomously.

Can I operate my Bliss Smart Blinds from my home automation system?

No, Bliss Smart Blinds is a motorised blind control system that doesn’t use a hub or access point making it impossible to be integrated into home automations systems through IP or cloud-to-cloud communication.

Can I operate my Bliss Smart Blinds with voice control?

Yes, on Apple® iOS mobile devices, Bliss Smart Blinds can be operated by using Siri Shortcuts. Shortcuts can be configured in the Bliss App or by using the Shorcuts App. On Android™ mobile devices, voice control only works in the App. The App will listen for commands based on a built-in speech-to-text feature of Android™. How to control your blinds with your voice is explained in the Help section of the App.

Remote

How do I assign a Bliss Smart Blinds remote to a blind?

A remote can be assigned to a blind by following a step-by-step guide in the Bliss App. Go Settings > Blinds overview > Blind settings. Press add remote and follow the step-by-step guide.

How many blinds can I operate using the remote?

The Bliss Smart Blinds remote can operate up to 16 blinds per group channel. Use the navigation keys and select all channels to operate all blinds added to the remote.

How far away can I be to when operating my blind from my remote?

Operational distances will vary based on the construction of the home. The remote’s RF signal will have a greater distance through a plasterboard wall compared to a brick or concrete wall. We recommend using 1 remote per room.

Installation

How do I add a blind to the App?

Adding a blind is done by scanning a QR code (Product ID) in the App. The Product ID is unique for each Bliss blind and can be found on the back side of the Bliss label. Follow the procedure in the App to add a new Bliss Smart Blind.

How do I add a Scene with a Timer?

From the home screen in the Bliss Smart Blinds app, tap the +Add scene button in a room and follow the instructions. When a scene has been created, a timer can be added immediately or added later by going to Settings > Scenes and selecting the scene you want the timer to be added to.

How can I adjust the upper and lower limits of my blind?

Setting new upper and lower limits can be done by following a step-by-step guide in the Bliss App. Go Settings > Blinds overview > Blind settings > Advanced.  Press Set new limits and follow the instructions. Pay attention and observe the blind at all times. When necessary, consult your dealer for additional support.

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